Returns & Refunds

If something isn't right with your order, we're here to review it. Return eligibility depends on the product, its condition, the destination and applicable consumer law.

Quick return overview

Under our current published policy, eligible unopened products may be considered for return within 15 calendar days after recorded delivery, with prior authorization. Product-specific exceptions and mandatory consumer rights apply.

How to Request Help

1. Contact us

Email support@vermart.com with the order number and reason for the request.

2. Share relevant details

For an incorrect, damaged or defective item, provide a brief explanation and photos where practical.

3. Wait for instructions

We'll assess eligibility and provide an approved return procedure when applicable.

4. Follow your resolution

Refunds, replacements or other remedies are handled according to the applicable policy and law.

Items With Additional Restrictions

Health, hygiene, food, personal care and other sensitive goods may not qualify for voluntary returns once opened, used or unsealed. Restrictions do not override remedies required by law for faulty, damaged or misdescribed goods.

International Returns

Cross-border returns can involve customs rules, courier fees and import charges. Do not send a parcel to an unapproved address. Always request authorization and instructions first.

Read the full Returns, Refunds & Cancellations Policy for eligibility, exceptions, timeframes and mandatory consumer protections.